Absolute nightmare!! When I talked to Scott the other day at GotW3 I explained to him that a HUGE part of the problem is that we send these emails with the info they want but get NO reply.....zero....nadda. Then we get chided for sending multiple emails about the same account. I said "Scott, if you and I were performing a task and you asked me to do something important and I didn't reply, what would you think?" "Would you ask again? Of course you would because you would believe I didn't hear your request." Went in one ear and out the other. He said they were going to try to do a better job of communication in the future. That is the EXACT same reply I got over and over at those Viasat dealer meetings. Talk, no action.This has been fun huh?