i mean englewood....to me, a dead giveaway, but not to many....they don't put 'dish' on the envelope, because they know it goes straight to trash
Yeah we quit putting the Dish or Directv logo on any mail-piece we sent out.
Found what works best is sending a letter with a coat or arms with the name "Michael J Hanna P,C"
They immediately open it because they think its coming from an attorney.
If you put a Dish or Directv logo on the letter, it goes immediately in the trash without the customer ever opening it
We sent a 3 phase direct mail once. Second mailer said "2nd notice" the third said "3rd notice", by the time the third went out we had people calling and yelling at us. The boss was getting the letters and concerned the staff who saw the mail was thinking they weren't the bills. Man, we got a lot of people calling but they were all pissed. Even had one greener demand we pick up the mail we sent and recycle it!!!
Great solution Claude. I miss the old days. ( most of them a least ). got us all where we are today
i never went there, pushing my cx base off to dtv, though you know DiSH assumed that's what i would do after they canned me...but i was in it for the cx first, and i simply knew DiSH a lot better since i'd never done dtv, and i would have disserved cx's by trying to switch them while trying to catch up on all of dtv's versions of dbs bs....besides, imo DiSH technologies were better.....thus better for cx....but of course DiSH made sure to threaten to sue me....
lesson learned: i ignored red flags about DiSH because I was excited to serve cx's...i wasn't prepared for them to attack me (and disserve cx's) by direct-dealing to my community....now i'll only deal with those who demonstrate the utmost respect for dealers who serve cx's, such as caterpillar, inc.
Which is the beauty of capitalism.I am in it for me, I am not in it for the customer.