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Service calls "Viasat tech" style


Staff member
Sep 27, 2000
Got a Viasat customer who called the store the other day inquiring about GotW3. Turns out they had a service call set up with Viasat. On the day of the sc they wait and wait. At 8pm they thought they heard a light knocking on the door so they went and checked. The Viasat tech had just gotten back in his van and was pulling out of the driveway....once he had backed out he took off.

I guess Viasat is now treating their techs like they have BEEN treating their retailers. Viasat is a sinking ship.
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